Due to a technical issue outside of our control some staff have limited access to our systems.

This may cause delays on when calling the office as well as our turnaround time on loan applications. We are working with our partners to resolve the issue as soon as possible.

If you simply wish to check your balance and make a share withdrawal, please register for our online members area using the link below.

To simply check you balance, you can text the word ‘savings’ to 80800



Meet The Team

Our Vision

We want to be recognised as a leading UK credit union based on our Operating performance, Regulatory compliance, Governance standards and our reputation for ethical business behaviour. We want to exercise our obligation to deliver benefit to members by providing excellent member services, returns on deposits which exceed market norms, fair priced loans and an access point for financial guidance.

We want to, through our competencies and market messaging to encourage members to; Save, borrow and plan for tomorrow

As a member-owned organisation Citysave Credit Union has a volunteer Board of Directors in place, that shapes the strategic direction of the organisation.

Citysave Credit Union Board members give up their time and carry out duties for no payment. The day to day management and operations are delegated to the staff of Citysave.

The Board remains ultimately responsible for ensuring the Credit Union is well managed and operates within the law and all applicable Financial conduct regulations.

Directors are elected annually by the membership at the Annual General Meeting and they are elected for a term of three years. It is the duty of every Director to act in the interests of the members of Citysave Credit Union and to safeguard the assets of the Credit Union.

The Financial Conduct Authority (FCA) must approve nominated directors holding Senior managers regime positions before they are able to take formal office.

Board of Directors