Termination of Paypoint Service
We regret to inform you that the Paypoint Service is being withdrawn from our network with effect from 31 August 2015. This follows a number of complaints received about the efficiency and value for money of the Paypoint service. As a result of this decision we cannot guarantee that payments made on your card after this date will reach you account at Citysave so please DO NOT use it.
To continue to make payments into your account, you can set up a Direct Debit and you can call us to set this up on 0121 616 6200 selecting option 4.
Alternatively, you can arrange to have benefit payments made directly from the DWP to Citysave and take advantage of our Cash Planner account to give you fast access to your money.
We will also be offering the opportunity to make online deposits by debit card in the near future.
We have written directly to all Paypoint card holders and if you think that you should have received one of our letters and you haven’t, please call us on 0121 616 6200 selecting option 4 and we will look into this for you.