Our landlords have advised that they will not be renewing our lease on the organisations historic trading premises at 16 Waterloo Street. Whilst we embark on the search for alternative premises we will be moving our operation to our other premises on the 1st Floor of New Oxford House in Waterloo Street. Unfortunately these premises have no facility for members to visit in person.
The move will cause a small short term reduction in our telephone service which means it may take us longer to answer your call. The phone service reduction will be temporary but in the meantime there will be no reduction in our web based electronic services.
Throughout this process our telephone number remains 0121 616 6200 and you will be able to speak to one of our staff during office hours (Monday-Wednesday 9am-5pm, Thursday 10am-5pm, and Friday 9am-5pm) on that number.
We would also encourage you to register for our automated telephone banking and our online members’ area which give you 24 hour access to account information and allows you to make withdrawals to your bank account.
The greatest change will occur for the very small number of our members who choose to visit our offices, as this will no longer be available. If you have an issue, telephone us and we will assist you in finding an alternative solution.
If you have any questions, please refer to the FAQ section. In the event your query isn’t answered by that information call us on 0121 616 6200 and we’ll help. We will be posting additional information and updates, as required, on our website. Please accept or apologies in advance for any delay you may face in getting in touch with us.
Chief Executive Officer